Privacy Policy 

Proven Concept Ltd offers business-to-business (B2B) email marketing services, which assists our customers in marketing to potential prospects who may be interested in their products or services.

If you are interested in the rights that apply to the information we collect and use, please read this Privacy Policy.

This Privacy Policy describes information that we collect and use in providing the Service. It also describes, in Section 2, information that we collect and use. By accessing the Service, you acknowledge the collection, use, disclosure and other handling of your information as described below.

1. Information we use to provide the service
We collect a variety of information from various sources, including our users and customers.

Information Users Submit to Us
Users of our Service (“Users”) may provide a variety of information to us through the Service.

This includes:
Users’ own contact information, such as name, email address and telephone number Information about our users’ business contacts, such as their (or their company’s) contacts list or customer list; for instance, name, email address, telephone number. Our use of information provided by our users is governed by our Terms of Service and/or our other agreements with those users;

If we provide a payment option, we may collect payment data;

We likewise may request and users may provide additional information, when they set up an account with us.

If you purchase one of our subscription-based services, you may need to provide payment information. We may use that information to fulfil your purchase request.

Information We Obtain From Other Sources

We may also obtain information from third party sources, such as data providers, or from public sources and methods, such as information available on public APIs and the internet.

We refer to all of the above information referred to in this Section 1 as “Service Information.”

2. Information we collect automatically
We also collect a variety of information from our Users, when they visit our website or use our Service. We refer to this information, which we describe below (in this Section 2), as “Website Information.”

If you visit our website (or open an email that we send you), we and third parties may use automated means to collect information about you, your computer or other device, and your use of the Service. These automated means include technologies such as cookies, Web server logs, Web beacons and JavaScript, as well as functionality that can collect data from a mobile device.

Cookies are files that websites and online services create and access on your computer or other Internet-connected device to uniquely identify your browser or to store information or settings on your device. Our Service may use HTTP cookies, HTML5 cookies, Flash cookies and other types of local storage (such as browser-based or plugin-based local storage). If you use the Service, your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies.

In conjunction with the gathering of information through cookies and other automated means, Web servers may log information such as your device type, operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. The Web server logs also may record information such as the address of the Web page that referred you to our Service and the IP address of the device you use to connect to the Internet. They also may log information about your interaction with our Service, such as which pages you visit. To control which Web servers collect information by automated means, we may place tags on our Web pages called “Web beacons,” which are files that link Web pages to particular Web servers and their cookies. We also may include Web beacons in e-mail messages. We or third parties also may send instructions to your device using JavaScript or other computer languages to store or gather the sorts of information described above and other details about your interactions with the Service.

3. Use of service information and website information
a. How we use the service information
We use the Service Information for several purposes:
To provide, evaluate and improve the Service.
To analyse how the Service is used.
To otherwise administer and manage the Service; and
To create new products, services and tools that may be of benefit to our users.

b. How we use the website information
We use the Website Information to provide, improve, maintain and evaluate the Service, including as follows:
To understand or analyse how our users use the Service and how we might improve or change them.
To send updates, emails, newsletters and other information that may be of interest to you.
To send emails or ads to you when you are on the Service or visit other websites (or other media channels and applications); create, tailor, deliver and study the effectiveness of advertising and promotional material both on and off of the Service; and to perform other analytics.

4. Sharing your information
a. We may share the service information with the following parties:
Companies that perform services for us, with us, or on our behalf, including without limitation email, advertising and data platforms and companies (or those working with our customers and business partners), providers of technical infrastructure and technical and customer support, hosting providers, billing support and payment providers, and data enhancement platforms.

5. Analytics, advertising and do-not-track
Advertising Technology Providers
As with many websites and web-based services, data about your activities on our Service may be collected by us or by advertising technology providers for use in delivering advertising (both online and offline) tailored to your individual characteristics, activities, interests and other factors. For instance, we may “retarget” you with ads for our Service when you visit our website.

These ad services may track your online activities over time by collecting information through automated means, including through the use of the automated technologies described above, and they may use this information, and other information they receive from us or other sources, to deliver advertisements to you. We and third-party vendors may use first-party cookies and third-party cookies together, and other automated technologies, and in some cases additional information, (i) to inform, optimise, and serve ads based on past visits to our Service or other factors and (ii) to report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our Service or other factors.

You may visit the Network Advertising Initiative’s Consumer Opt-Out page or the Digital Advertising Alliance’s Consumer Opt-Out page to opt out of receiving tailored advertising from many companies involved in that type of advertising – for instance, ads based on your Internet browsing activities. The opt-outs apply only to the browser in which you set them. For example, if you set the opt-out while using Firefox, but then use Chrome, the opt-out will not be active in Chrome. To opt out in Chrome, you will need to repeat the opt-out process.

The opt-outs described in this Privacy Policy do not block or delete cookies, or prevent the use of cookies or other technologies for purposes other than selecting ads based on your interests as inferred by your online behaviour. If you opt out, data may still be collected about your web browsing activities and you will still see advertising. Ads may be delivered based on other factors, such as the content of the web page in which they are shown, or demographic information obtained through other means.

6. Your choices, and how to remove your content and information
We may offer options for updating your account information and indicating your Service preferences. To learn about these, please email hq@proven-concept.com.

If you are a consumer and do not want information about yourself to be included in any of the services or data output that we offer, please submit a request to hq@proven-concept.com. We will keep your information in order to suppress it from being output to our customers. Please note that this will not remove your data from the databases of other parties (such as our customers or other data providers) who may already possess your data.

7. Security
We understand the importance of the security of the information we collect, but we cannot promise that our security measures will eliminate all security risks or avoid any security breaches. When you provide information to us, you do so at your own risk. Please help to do your part by taking steps such as (1) using a strong, unique password for our Service that you do not use elsewhere, (2) protecting the confidentiality of your password, and periodically changing it, (3) accessing our Service only from devices that have an up-to-date operating system and anti-virus protection, and (4) notifying us of any suspected unauthorised activity or any breach of the confidentiality of your login credentials. Taking these steps may help lower the risk or impact of certain security threats.

8. Third party links and services
Our Service may contain links to third-party websites, applications and services — or may itself be embedded in such a site, application or service — and the Service also may contain cookies and other third-party content and features. Your clicking on these links or your viewing or interaction with any of these items, or third parties may result in the collection, use and sharing of information about you by third parties. We are not responsible for the content, security or practices of any third parties. The information you choose to provide to or that is collected by these third parties is not covered by our Privacy Policy — you should review those parties’ policies and terms to determine how the data they collect from you will be handled.

9. Children
The Service is not intended for use by minors.

10. Information for European territory residents: our legal bases and your rights
Our Legal Basis: If you interact with our Service while within the European Economic Area, Switzerland or the United Kingdom (the “European Territories”), our legal basis for processing the personal data described above may vary depending on the personal data at issue as well as the context in which we collect it.

Ordinarily, we process personal data about you in reliance on your consent or on legitimate interest. We may also process data to comply with our legal obligations, or to fulfil a contract you have entered into with us.

To contact us with any questions regarding the legal bases we rely on for processing your personal data, please email hq@proven-concept.com. You may also contact us at the following address:

Proven Concept Ltd
Ground Floor, Building 1000, Western Road, Portsmouth, Hampshire, PO6 3EZ, United Kingdom

European Residents’ Privacy Rights: Residents of a European Territory have the following data subject rights under EU data protection law:
You have the right to access, correct, update or request deletion of your personal data. To submit a request to exercise those rights, you may contact us at hq@proven-concept.com or the address below for more information.
You have the right to object to our processing your personal data. To submit a request to exercise that right, or to otherwise restrict our processing of your personal data, please contact us at hq@proven-concept.com or the address provided for more information.
If we are relying on your consent to process your personal data, you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any personal data processing prior to such withdrawal, nor will it affect any personal data processing that we undertake in reliance on legal bases other than consent (such as legitimate interests).

You have the right to complain to a data protection authority about our collection and use of your personal data. Please contact us at hq@proven-concept.com with any questions you may have and before making a complaint so that we may answer any questions you have and attempt to assist you in resolving the basis for your complaint. If you do choose to make a complaint, contact details for data protection authorities in the European Territories are available from the European Data Protection Board website.
In some cases, we act as a processor for our Users (for example, when we communicate with prospects for our Users). In cases where we act as a processor, you should direct any requests to exercise your data protection rights to the relevant User of our Service, not to us. If you are uncertain whether we process your personal data as a controller or a processor in any specific context, you can contact us at hq@proven-concept.com for more information.

Data retention: The data we process in providing the Service is non-sensitive personal data and not subject to any sector specific data retention requirements.

We retain such personal data for as long as it is useful in our products, either as an actual data point or in order to derive, correct or validate other data points, and provided that we are comfortable that the data is accurate and can be relied upon.

We delete personal data where (a) it is no longer used for any purposes, (b) a data subject objects to us processing their data pursuant to their GDPR or other state or national rights (unless we have a valid legal justification to retain it, such as to resolve disputes or comply with our legal obligations). We also retain personal data which is necessary to keep in a suppression file, i.e., so if we obtain someone’s data again, we will be able to exclude it from use.

11. International transfers
The Service is hosted in the United States. If you access the Service and provide information to the Service from a European Territory, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, you understand that through your continued use of the Service you may be transferring your personal information to the United States and if so, you consent to that transfer. Additionally, you understand that your personal information and the information you provide may be processed in countries (including the United States) where laws regarding processing Personal Information may be less stringent than in your country.

Please do not provide information to us unless you have the proper consents required in the country in which the information was collected.

12. Other
Our use of information received, and the transfer of information to any other app, from Google APIs will adhere to Google’s Limited Use Requirements.

13. Changes to this policy
This Privacy Policy may be modified from time to time as our business practices and legal requirements evolve. If this Privacy Policy is modified, we will provide notice of the change by posting the updated Privacy Policy on this website (or its successor), and we will include the effective date of the update.

If you disagree with the Privacy Policy or any changes to it, you should delete your account by following the process we have described above or emailing hq@proven-concept.com, and you should avoid providing any information to us.

14. How to contact us
If you have any requests, questions, comments, or concerns regarding our Privacy Policy or practices, please contact us at hq@proven-concept.com or contact us at the address below:

Proven Concept Ltd
Ground Floor, Building 1000, Western Road, Portsmouth, Hampshire, PO6 3EZ, United Kingdom